Business Information
Brand Name: thebritar Physical Address: 1325 United Blvd, Coquitlam, BC V3K 6V3, Canada Support Phone: +1 604-941-7788 Support Email: [email protected]
Support Hours (Pacific Time, PT)
Monday – Friday: 9:00 – 17:00 Closed on Saturday, Sunday, US and Canadian public holidays. Emails received on holidays will be replied on the next business day.
How To Reach Us
- For order lookup, shipment tracking, return request and refund inquiries, please email us with your order number. We will reply within 1–2 business days.
- For technical support including installation, troubleshooting and filter selection, you may call us or email with product photos describing your issue.
- Do not ship returned items directly to this address. All returns require an RMA (Return Merchandise Authorization) number. You must obtain RMA and designated return address from support before sending packages. We reserve the right to refuse packages sent without valid RMA.
Feedback & Business Inquiries
For complaints, suggestions or partnership opportunities, please contact us via email above.