Shipping Policy

Last Updated: 2026-06-23

1. Cut-off Time & Order Processing

Order cut-off time: 10:00 AM Pacific Time daily

  • Orders with confirmed payment before 10:00 AM PT, Monday to Friday: will enter same-day processing queue and ship within 1–3 business days.
  • Orders paid after 10:00 AM PT on weekdays, or orders placed on weekends / public holidays: processing will start on the next business day.

After payment confirmation, orders will be processed and shipped within 1–3 business days, excluding weekends, US and Canadian federal holidays. Once dispatched, a tracking number will be sent to your registered email.

Business days exclude Saturday, Sunday and US & Canadian public holidays.

2. Shipping Regions

We currently ship to:

  • Contiguous 48 United States
  • Canada (excluding remote northern territories)

We do NOT ship to Alaska, Hawaii, Puerto Rico, other US territories; Nunavut, Northwest Territories, Yukon and other remote northern areas of Canada; or other international countries.

3. Delivery Methods & Estimated Transit Time

Only Standard Shipping is available. No expedited shipping option.

  • Contiguous US: Estimated delivery 3–7 business days after dispatch
  • Canada domestic: Estimated delivery 4–8 business days after dispatch

Delivery times are estimates and cannot be guaranteed. Delays caused by courier backlog, severe weather, natural disasters, border clearance or other force majeure events are beyond our control.

4. Shipping Cost (Must match checkout & GMC settings)

  • Standard shipping FREE for orders over $18.99
  • Standard shipping rate applies for orders below $18.99

5. Receipt & Damaged Packages

  1. Please inspect your package upon delivery. If packaging or items arrive damaged, notify our support within 72 hours of delivery and provide photos of the outer box and defective goods. Claims submitted after this window may not be accepted.
  2. Please provide a complete and accurate shipping address. If a package is returned due to incorrect address or failed delivery, return shipping fees will be at buyer’s cost.
  3. If tracking shows delivered but you have not received the parcel, please first contact your local courier, then reach out to us for assistance.

6. Duties & Taxes

  • Domestic US orders: No additional import duties.
  • Domestic Canadian orders: Applicable local taxes are included in product pricing, no extra import duties required.

If we switch to cross-border fulfillment later, all import duties, VAT and customs fees at destination country are the responsibility of the recipient.

7. Order Modification & Cancellation

Before shipment: you may update shipping address or cancel the order. Once shipped: address changes or direct cancellation are not available. You may return items after delivery following our return policy.