Return & Refund Policy

Last Updated: 2026-06-23

This policy applies to drinking water filters, filter pitchers, water purifiers, filter cartridges and all related products purchased from the thebritar official website for customers in the United States and Canada.

1. Return Window

You may submit a return request within 30 calendar days from the delivery confirmed date shown on tracking. We reserve the right to deny non-defect return requests after the 30-day window, except as required by applicable local law.

2. Return Eligibility (Water Product Restrictions)

✅ Eligible items: Unopened, unused, not connected to water supply, in original factory packaging with all accessories and manuals intact, no signs of wear. ❌ Non-returnable items (Important)

  1. Filter cartridges, pitchers or purifiers that have been installed or connected to running water. Once in contact with water, hygiene restrictions prevent resale and such items cannot be returned.
  2. Items missing original packaging, parts, accessories, or items with scratches, stains or customer-caused damage.
  3. Clearance / Final Sale items marked Final Sale on product pages are non-returnable and non-refundable.
  4. Customized products.

This clause does not apply to products with manufacturing defects; defective items will be handled separately under warranty.

3. Return Process (RMA Required)

  1. Email [email protected] with your order number, full name, return reason and photos of items.
  2. We review your request within 1–2 business days. If approved, we issue an RMA (Return Merchandise Authorization) number together with designated return shipping address.
  3. Pack goods securely and clearly mark the RMA number on the outer box before shipping back.
  4. Do NOT send returns without valid RMA number. Packages without RMA may be refused.

4. Shipping Responsibility

  1. Non-defect / change-of-mind return: Buyer is responsible for all shipping cost both ways.
  2. Manufacturing defect, wrong item shipped or missing parts: thebritar covers return shipping cost, we will provide prepaid shipping label.
  3. The sender bears risk of loss or damage during return transit. We recommend trackable shipping and retain your shipping receipt.

5. Inspection & Refund Timeline

Once we receive your returned package, item inspection will be completed within 3–10 business days.

  • Pass inspection: Refund will be issued to your original payment method. Bank processing time varies, normally additional 5–10 business days to reflect on your account.
  • Failed inspection (used with water, missing parts, customer damage): Refund will be denied. Item can be shipped back to you at your shipping cost.

6. Exchange Policy

Exchanges are available for eligible items within the 30-day return window. Exchange procedure follows the same RMA process. For manufacturing defect exchanges, we cover return shipping. For customer-requested exchanges, buyer pays both-way shipping fees.

7. Refund Without Return

Partial or full refund without return is available only for confirmed severe manufacturing defects evaluated by our support team. Change-of-mind, unsuitable size or preference issues do not qualify for refund without return.

8. Consumer Notices for US & Canada

  • California Residents (USA): Per California Civil Code §1723, this return policy is conspicuously displayed on our website and checkout page. Where any provision of this policy is more restrictive than mandatory California consumer law, such provision shall be enforced only to the extent permitted by law.
  • Canadian Residents: This policy complies with Canadian Consumer Protection Laws and does not override statutory consumer rights granted by law.

9. Limited Warranty

Hardware products come with limited manufacturer warranty. Filter cartridges are consumable parts and excluded from warranty coverage. Warranty terms are listed on individual product pages. Warranty does not cover improper installation, misuse or physical damage caused by customer.